A reminder of our CANCELLATION POLICY, which we are afraid we will now have to be very strict on with no exceptions. This includes rearranging appointments as well as cancelling them completely.
Whilst we appreciate there are occasionally unforeseen circumstances, this still leaves us with an unfilled appointment.
Please understand as self employed people we must protect our time and business.
• We require a minimum of 24 hours weekdays & 48 hours notice weekends to cancel or reschedule an appointment. Any appointment cancelled or rescheduled within 48 will incur a £10 charge for single appointment & £20 for double appointments.
• Seasonal & Bank Holidays:
Appointments must be rearranged or cancelled 24 hours prior to the last day of business for appointments on the first day back.
Please let us know if you are going to be late for your appointment, we can usually allow for a few minutes, however we may have clients immediately after you in which case we may cancel your appointment and the above cancellation terms will apply.
• All no shows will incur the full appointment cost.
• If you fail to pay cancellation charges, regrettably future appointments will be cancelled and you will be unable to book any further appointments. Please note charges incurred will automatically be charged to the payment card used upon booking where applicable, as per our terms and conditions.
•We reserve the right to ask for payment in full before a booking will be made. If this is done, this amount will be treated the same as a booking fee and will be retained in full upon late cancellation or no-show.
This policy applies to everyone at all times, with no exceptions. Thank you.
NB: Voucher & offers T&Cs also apply.